Through the MC Intranet:
Agents can post on "The Blend" to communicate listings, open houses, or other events.
Market Center leadership can communicate with everyone in the Market Center at once.
Market Center Digest preferences can be edited so agents are aware of what is happening in their Market Center.
Below are frequently asked questions related to the MC Intranet.
It automatically begins to send to any and all associates that click the link to enter the mykw | Market Center for the first time.
How do I turn off the digest email?Click the 'Site settings' Icon (symbol that looks like a gear) on the Start page.Click the 'My Preferences button and check off the 'never' button at the bottom of the page in the Email Digests section. Then click the Update Frequency button to save.the Start page.Click the 'My Preferences button and check off the 'never' button at the bottom of the page in the Email Digests section. Then click the Update Frequency button to save.
Can associates turn off emails coming from leadership?
No, associates cannot unsubscribe to these messages. The email system is meant only for purposeful, business communication. There are strict rules against marketing that can be found in the same place where emails are sent out.
Can I and/or the entire Market Center be updated to receive email for each post?
All associates receive all information and communication in a daily digest that sums up everything going on in their Market Center, rather than the multitude of individual emails or text messages. The Daily Digest email contains links to the actual posts so associates can read and comment directly from the email. “Daily Digest” is the default setting, based on our research with and feedback from our Market Centers. However, associates may adjust their “Preferences” for specific communication channels from which they would like to receive a direct communication.
How can I send an attachment with a group email? (staff only)?
This system is not intended to be a mail client; it is a tool to assist with interoffice tasks. Therefore, it is not capable of sending attachments in emails. Please send all attachments in your personal email account. However, you can include a link to any document or post (photo or PDF) already in the system that has said attachment:
1. Go to the location of the item you want to link to.
2. Right-click and select “Copy Shortcut” or “Copy Link Location.”
3. When composing the email blast, you have the option of pasting the URL directly or using it to create a hyperlink with existing text.
4. After the email is sent, the system provides an additional layer of security, so that only those with a login can view or retrieve its content.
Yes, all agents will receive email sent by leadership even if they haven’t logged in. By default, they begin to receive the daily digest after their initial login.
Agents can create “Tags” in the Associates section. Staff can set up "Groups" in the Associates section for staff and the members of the groups to use for communication.
No one can see your personal “tags” except you.
- Office Phone comes from the “Phone” field in the profile for the Market Center to which the associate belongs.
- Business Phone comes from the “Business Phone” field in the associate’s personal White Pages profile.
CALENDAR AND TASKS
What is the “Staff” event type on the calendar used for?
“Staff” event types are reserved for Market Center staff and leadership. These events are not visible to the agents when the Market Center calendar is viewed/and or printed. Staff event types include KW (International), Regional, Market Center, Training, Vendor and Staff.
Why is the time zone incorrect when I print the calendar?
The Print and Share feature for the Calendar checks the time zone setting on your local computer and adjusts all the times depending on where you are, at present, in North America. To update this within Windows, click on the date and time from the desktop, then select “Change date and time settings.”
I create a calendar each month of all the training and opportunities. If I use this calendar can I email a link to it to all our agents?
The calendar can be sent out as a PDF to agents or potential recruits using the "Print" feature. Additionally, there is a "Subscribe" feature within the calendar that can be used to add the calendar to 3rd party applications, mobile devices, Outlook, etc. All links in each location of the system are “static,” meaning they can all be sent out whether it is a document, post, calendar, or resource, etc.
Is there a section for time sheets?
Blank time sheets can be maintained in the Documents section.
How much storage is available in the Documents section?
Market Centers can use up to 5GB of storage space.
Documents can be organized into “Sections” instead of subfolders. Click Office > Documents > Manage Docs > Add Section to create a new section into which you can upload documents.
How does an associate get access to make changes to the mykw | Market Center Intranet?
Administration of the mykw | Market Center is controlled entirely from the roles assigned within an associate’s White Pages profile. To grant administrative access, Market Center leadership can request that a leadership role be added, or add the Administrative Staff role.
How do I update or remove a birthday from under the Associates tab?
Market Center Leadership must complete that action in the MORE system. If the associate does not want their birthday to display, it must be removed completely from the MORE system.
What is the “impersonate associate” feature for?
Anyone with an Staff role can log in as an associate to help troubleshoot that associate’s account or post on their behalf.
No, VR agents will not receive any notifications from the new MC Intranet.