Support Center

Automatic Status Changes in the KWLS

Last Updated: May 05, 2017 08:26AM CDT
For the most part, ListHub only syndicates/sends us active listings and does not send us the real expiry dates for listings. To prevent losing online marketing for all listings the day that they go into a pending status and to prevent a listing from syndicating as active after it was sold, there are rules set up in the system that will cause the status and expiry date of your listing to automatically change: 

1. There is a 14-day expiry date which extends the life of a listing 14 days from the last import/update as active. To learn more about this, click here.

2. There is also a Greensheet rule in place. When a Greensheet is created, it automatically changes the status of the listing to sold in the KWLS.

Both of these rules are in place to ensure that we stopped marketing these listings in a timely manner, once the listing is sold. These rules are in place because ListHub does not send the real expiry dates and listings disappear from the ListHub feed as soon as they go ​pending. Now, that is the "Why" on this process. For the agents that want to continue marketing listings after the Greensheet is created, they can go to their KWLS and change the status back to active and just add a different expiry date. Agents that have a listing that is pending longer than 14 days (Expiry rule above) could also edit their listing in the KWLS and add a different expiry date.

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