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  1. questionHow can I change the contact information on our KW websites?
    There are three places that you will need to edit your contact information; in your Whitepages profile, in your contact information for your eAgentC website and in your WolfNet BackOffice account. Below are instructions on how to edit this information. Whitepages Profile: Log into the mykw.kw. ...
  2. questionHow does KW.com determine the market center for displaying consumer property search results?
    For leads that come in via KW.com – visitor searches are routed to the appropriate market center's website to search for properties. *** Inquiries on Keller Williams listings generated from individual market center websites are routed to the Keller Williams listing agent (even if that a ...
  3. questionKW.com FAQ's
    KW.com FAQs – 2010 Release 1. When will this new design replace the old site? a. April 30. 2. Can I get a similar design for my KW Agent Website? a. Yes, we have pre-loaded one of the photos from the kw.com home page into the Custom Header feature of the Agent ...
  4. questionHow do I sign up for the List Hub service?
    Registration is done on the Market Center level (Broker) and can be completed at http://www.listhub.net/broker-Keller-Williams.htm If you're unsure if your Market Center is already signed up, please ask your MCA or the Broker of Record within your market center.
  5. questionHow do I submit a job posting?
    To submit a job posting please follow the instructions below. Login to the KW Intranet at http://mykw.kw.com Click on the 'Resources' tab in the top navigation menu Click on 'Submit Jobs' Click on 'Create New Job Post' and fill out the form with all necessary information Click on 'Submit' to ha ...
  6. questionI'm getting an email that says "Your Account will be removed in X days"
    This email indicates that a profile containing your information will soon be discontinued. If you're still with Keller Williams and intend to be, chances are that you can disregard this message as it's likely that this is just administrative cleanup. However, if you continue to be concerned, p ...
  7. questionNot Showing in the Agent Search on KW.com by City or Zip Code or Other Criteria?
    If you are a new agent or have transferred to a new Market Center in past 12 months, first double check your settings on white pages. Here are more details: http://answers.kw.com/knowledgemanager/questions.php?questionid=1322 If you can find your profile by name on the KW.com Agent Search but y ...
  8. questionI'm getting a message that says, "Currently you have no MLS ID on record."
    You will need to have the MCA at your Market Center Update your MLS info. Instructions for the MCA are included below. 1. Log into the KW intranet as the MCA 2. Choose Agents name 3. Choose Update MLS Info 4. Select Add Associate MLS Info 5. Choose the MLS from the drop down 6. Enter Associates ...
  9. questionHow can I change my mykw.kw.com username?
    Please use the following instructions to update your username. 1. Log into the KW Intranet (http://mykw.kw.com) 2. Click on Edit My Profile (under your profile pic) 3. In the My KW Info column click the Edit link next to "White Pages" 4. Update your username and click Save at the bottom of ...
  10. questionHow do I create a referral for other Keller Williams agents to view?
    To create your referral, please use the following instructions: 1) Log into the MyKW (http://mykw.kw.com) 2) Click on "Agent Referral Search" on the right side of the screen 3) Click on Edit My Referral 4) Fill out appropriate fields on the referral and be sure to save. Agents will then be abl ...
  11. questionDid you enable the Internet Marketing option at your MLS?
    In most MLS's, there's a button within the Listing Details Section for you to enable a feature commonly known as "Internet Marketing". This feature enables your listing to sent out in your MLS's nightly data feeds. In most cases, the button is checked off by default but we see cases reported ...
  12. questionMy listing isn't showing on a KW.com property search
    If your listing(s) aren't coming up on a property search on kw.com, please take the following steps before submitting a trouble ticket: 1.) Please check the listing on your MLS account to be certain that the "Internet Marketing" option has been selected. 2.) Please contact your MCA (market cente ...
  13. questionNew KW.com Featured Properties - How are Listings Selected?
    The new KW.com website will show featured properties on the main home page. These featured properties are randomly selected based on the location of the visitor to the website. Why is the wrong city is showing? Most likely, the KW.com visitor's ISP is based out of a different city than the visit ...
  14. questionCan I add all the market centers in my region so that they each have a photo album of their own?
    Here are the instructions for adding a regional photo for use on kw.com Answer: The photo albums are organized according to US Census Data. If a city is defined as a metropolitan area within the US Census Data, then that city will have a photo album. Overall, this is the approach we recomm ...
  15. questionWhere can I find Keller Williams logos?
    You can find all of the font requirements as well as all files of our logo for download on the Intranet (MyKw.kw.com) under the Marketing link. Please be sure to review the Standards and Identity Guide which covers all marketing requirements for signage and branding. The SI Guide is availab ...
  16. questionCan I add all the market centers in my region so that they each have a photo album of their own?
    The photo albums are organized according to US Census Data. If a city is defined as a metropolitan area within the US Census Data, then that city will have a photo album. Overall, this is the approach we recommend: 1. Set up the "state defaults" first. This means uploading photos to the a ...
  17. questionCan I have a copy of the KWCares logo?
    Please note that the KW Cares logo / trademark is property of KW Cares and may not be used in fundraising materials, on websites, in Market Center materials, etc. without the written consent of KW Cares. This is to protect the charitable standing of the organization with the IRS. To ensure that ...
  18. questionCan I point people to my custom website from a kw.com search?
    To point your KW website to another website please use the instructions below. 1. Log in to the Agent Website Administration Tool. 2. Go to Step 2.0 then 2.4 3. Go to Alternate Website 4. In the Alternate website box enter: (Your custom website URL) 5. Next to website display choose Alternate ...
  19. questionMy name isn't coming up in a KW.com agent search.
    Some newly created intranet profiles have their "Display to Customers" option set to "no" by default. This means that new agents will not be able to be found using the agent search tool at www.kw.com, even if they have filled out step 1.1 and chosen "yes" for the "Display on KW Sites" option in ...
  20. questionHow can I start receiving leads from the new mobile.kw.com website?
    In order for agents to be included in the "Round Robin" lead routing for the mobile.kw.com system, they must set up their cell phones to accept the texts that our system will send. Here are the instructions to set this up: 1.) Log in to http://mykw.kw.com 2.) Click on the Whitepages link in th ...
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