Support Center

Leadership: Lookup an Agent's Password Recovery Email

Last Updated: Nov 15, 2018 11:34AM CST
If an agent in your Market Center forgets their KW Password, the agent must know which email address to access, to reset their password in the recovery email that is sent. If they do not know which email address this is, they might need your help to find this. Follow the steps below to learn how to find an agent's KW Password Recovery Email Address:
 
In order to look up an agent's KW Password Recovery Email Address, you must have a leadership role (MCA, TL, OP, Assist. MCA, Assist. TL) on your KW White Pages profile.

1. Log in to http://mykw.kw.com.

2.  At the bottom right of the page, in the "Quick Links" box, choose White Pages.



3. Click the Associate Information button.



4. Search for the agent in question and choose their name from the results list.

5. The Password Recovery Email field is at the bottom of the profile, right above the Email field. They can go to this email address, once they submit the request to reset their password, and will find an email that will allow them to do this.


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