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DocuSign Support Quick Guide

Paul Polansky
  • Updated
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If you have questions or experience issues when using DocuSign with Command, use the quick guide below to map out the best path forward. If you are ever in doubt of where your potential issue falls, always reach out to KWRI Technical Support.

Who to Contact?

How

When?

KW Support

KWRI Technical Support
  • Account Issues (Password resets, closing account, etc.) 
  • Technical questions/Issues

Market Center

Call or Email your Market Center or Market Center Tech Trainer.
  • People in my DocuSign Room 
  • Forms issues

DocuSign Support

DocuSign Support Website/Chat
  • DocuSign Platform Specific Issues
  • DocuSign.com websites
  • Issues with Envelopes 
  • DocuSign Profile

For more detail regarding when to reach out to KWRI Technical Support, your Market Center or DocuSign support, reference this FAQ.

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