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Recover Your MyKW or KW Gmail Account

Britt Mauriss
Updated

To restore account access, every MyKW and Gmail account must include a valid Password Recovery Email owned by the account holder. If a password reset link never arrives when you request one, this essential contact information may be missing or outdated in your account(s). Please review the steps below to resolve the issue.

Locked out of MyKW? MC Leadership Action Required

Associates unable to login into MyKW should contact their Market Center leadership team to update their Password Recovery Email address in the Associates applet in CommandMC as soon as possible. MC leaders can find the steps for this process here in MCA Support Answers.

Any MC leader with Tier 1 or Tier 2 Role Access can edit an Associate at their Market Center's Password Recovery Email Address in CommandMC: MCA, Team Leader, OP, Assistant MCA, Assistant Team Leader, MC Broker, Market Center Leader, or Productivity Coach (PC).

*Note: Password Recovery Emails cannot be @kw.com emails. They must be a personal email address owned by the associate, e.g. @gmail.com or @outlook.com addresses.


Reset MyKW Password: Associate Action Required

Once the Password Recovery Email has been updated by leadership, associates can follow these steps to Reset MyKW Password and regain access to their KW login credentials.


Reset KW Email Password: Associate Action Required

From within Gmail.com, associates can update their email password by going to the Google login page, typing their @kw.com email account. and using the Forget Password option.

As long as a Recovery Email or Recovery Phone number is tied to your account, you can follow the normal Google process to reset the password. If you do not have a Recovery Email or a Recovery Phone Number on your account, please reach out to the Support team at the Submit a Request link at the top of this page to get this resolved.

Please be sure to do the following when setting the new password:

To ensure the security of your KW account, it's essential to create a strong password that is not easily guessable. Follow these guidelines to create a strong password and avoid receiving an error message when resetting your credentials:
  • Passwords must conform to the following criteria: 
  • Be at least 12 characters (and under 255)
  • Contain one uppercase letter
  • Contain one lowercase letter
  • Contain one number
  • Contain one symbol. Example: ~!@#%$
  • Not be the same, or too similar, as the last 4 passwords
  • Not use common phrases or information
  • Consider using a passphrase:
    • A passphrase utilizes letters and numbers to remember a longer phrase.
    • Example: Move from E to P is my favorite of the 6 Personal Perspectives! could be mFE2piMfot6PP! 
  • Avoid using vulnerable passwords:
    • Examples of vulnerable passwords contain pet names, common words, personally meaningful dates, and locations.
    • Any information that is easily found on social media can make your passwords vulnerable.

  • Follow best practices:
    • Don’t use the same passwords for all accounts
    • Don’t reuse passwords
    • Don't collect or share passwords using a shared spreadsheet
    • Use a password manager or password vault to generate and store passwords
    • Change your passwords every 90 days
For additional tips and best practices on password security, be sure to check out our helpful guide.
Once logged into Google, be sure to update a recovery email and phone number to your account if needed. This will ensure you can always send yourself a password reset link to your alternate email inbox. Do not use a kw.com or business email for password recovery; it must be a personal email that you can easily access in the future. To further protect your account, set a strong password and enable 2-factor verification.

Note: If you are seeing an error message that your Google account has been suspended by an administrator, please contact KWRI Tech Support for additional help. 

 

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