To restore account access, every MyKW and Gmail account must include a valid Password Recovery Email owned by the account holder. If a password reset link never arrives when you request one, this essential contact information may be missing or outdated in your account(s). Please review the steps below to resolve the issue.
Locked out of MyKW? MC Leadership Action Required
Associates unable to login into MyKW should contact their Market Center leadership team to update their Password Recovery Email address in the Associates applet in CommandMC as soon as possible. MC leaders can find the steps for this process here in MCA Support Answers.
Any MC leader with Tier 1 or Tier 2 Role Access can edit an Associate at their Market Center's Password Recovery Email Address in CommandMC: MCA, Team Leader, OP, Assistant MCA, Assistant Team Leader, MC Broker, Market Center Leader, or Productivity Coach (PC).
*Note: Password Recovery Emails cannot be @kw.com emails. They must be a personal email address owned by the associate, e.g. @gmail.com or @outlook.com addresses.
Reset MyKW Password: Associate Action Required
Once the Password Recovery Email has been updated by leadership, associates can follow these steps to Reset MyKW Password and regain access to their KW login credentials.
Reset KW Email Password: Associate Action Required
From within MyKW, associates can follow these steps to reset their KW Google password. (If unable to access MyKW, first complete the steps above.)
Once logged into Google, be sure to add a recovery email and phone number to your account. This will ensure you can always send yourself a password reset link to your alternate email inbox. Do not use a kw.com or business email for password recovery; it must be a personal email that you can easily access in the future. To further protect your account, set a strong password and enable 2-factor verification.
Note: If you are seeing an error message that your Google account has been suspended by an administrator, please contact KWRI Tech Support for additional help.