If you have not received the email with the Productivity Coach's new account information you can retrieve it by submitting a password reset request. A link will be sent to the Password Recovery Email Address that will allow you to reset the password for the PC. That password recovery email address should be the Market Center's KLRWxxx@kw.com, but be sure to verify it in White Pages first.
In order to verify the Password Recovery Email Address, follow the steps below:
Consult with the MCA of your Market Center who can look up the Pro Coach account in the CommandMC Associates Applet.
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First Name: Pro Coach A Last Name: MC#### (enter your Market Center number after "MC" and add zeros to keep it in a four digit format: MC0027)
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Click into the Associate Record and can find the Recovery Email Address by editing the Contact Information section (top left). The Password Recovery Email Address should be the Market Center's KLRWxxx@kw.com in order to receive a password reset email and link.
Once the Password Recovery Email Address has been confirmed, please follow the steps below to reset the password for the account:
1. Select Forgot Password, below the Sign In button.
2. Enter your KW Username, then click Send Request.
3. Once you enter your username and send the request, the system will send a security code to the Password Recovery Email on file. Enter the security code you were sent, then click Validate.
- Security Codes are valid for 15 minutes. If it has taken longer than 15 minutes to receive your code, please return to agent.kw.com and click forgot password one more time again to receive a new code.
- Security Codes are case sensitive. Best practice is to copy and paste the code from the email into Command.
- Don't forget to check SPAM and TRASH folders if you don't see the email with your verification code.
4. Click Return to Login Page, then log in again. You will now be able to access Command.
- You will not be prompted to do this if you use the same device in the same location again.
- If you change locations or internet access, this may trigger a new verification.