We now have time zone settings, in Command, that will enable agents to utilize SmartPlans no matter what part of the world they are based out of. SmartPlan text steps, that utilize Twilio, are limited to sending texts between 8am and 8pm. This enables agents across the world to ensure that window is specific to their local area. Also, we now have time-based SmartPlans steps that allow an agent to set the general time a SmartPlan step executes (morning, afternoon, evening, etc.), and this ensures it goes out in the set timeframe specific to their local time zone.
- The default system time zone is UTC-6:00 (CST) America/Chicago.
To select your time zone in Command:
1. Log in to https://agent.kw.com with your KW login credentials.
2. Click your name, at the top right of the page, then select Settings from the drop-down.
3. On the left side of the page, open Command Settings, then open SmartPlans, and select Time & Date.
4. Use the drop-down to select the time zone you want the system to use when sending out SmartPlans.
- The default system time zone is UTC-6:00 (CST) America/Chicago.
5. Click Save Changes, at the top right of the page.
Once saved, the system will start using your new time zone, for future SmartPlan steps, when determining the time SmartPlan steps are sent out.