We have two time zone settings, in Command, that will enable agents to utilize SmartPlans and Tasks, no matter what part of the world they are based out of. SmartPlan text steps, that utilize Twilio, are limited to sending texts between 8am and 8pm. This enables agents across the world to ensure that window is specific to their local area. Also, we now have time-based SmartPlans steps that allow an agent to set the general time a SmartPlan step executes (morning, afternoon, evening, etc.), and this ensures it goes out in the set timeframe specific to their local time zone.
In addition, we have a separate time zone setting for Task due times, which enables you to keep your communication time zones separate from when your personal tasks are due, which is huge if you have anyone virtual working on your team.
- The default system time zone is UTC-05:00 (CDT) America/Chicago.
To select your time zone in Command:
Access
1. Log in to https://agent.kw.com with your KW login credentials.
2. Click your name, at the top right of the page, then select Settings from the drop-down.
Time Zone Settings for SmartPlans
1. On the left side of the page, open Command Settings, then open SmartPlans, and select Time & Date.
4. Use the drop-down to select the time zone you want the system to use when sending out SmartPlans.
- The default system time zone is UTC-05:00 (CDT) America/Chicago.
5. Click Save Changes, at the top right of the page.
Once saved, the system will start using your new time zone, for future SmartPlan steps, when determining the time SmartPlan steps are sent out.
Time Zone Settings for Tasks
1. On the left side of the page, open the Command Settings section, then open the SmartPlans section, and select Time Zone.
2. Use the drop-down to select the time zone you want the system to use when determining the due time for tasks.
- The default system time zone is UTC-05:00 (CDT) America/Chicago.
3. Click Save, at the top right of the page.