We now have time zone settings, in Command, that will enable teams to utilize team SmartPlans no matter what part of the world they are based out of. SmartPlan text steps, that utilize Twilio, are limited to sending texts between 8am and 8pm. This enables teams across the world to ensure that window is specific to their local area. Also, we now have time-based SmartPlans steps that allow a team to set the general time a SmartPlan step executes (morning, afternoon, evening, etc.), and this ensures it goes out in the set timeframe specific to their local time zone.
- Only team members with Enhanced or Unlimited permissions have the ability to set the time zone for the team Command account.
- The default system time zone is UTC-6:00 (CST) America/Chicago.
For teams, you might have team members in separate areas, but this time zone setting is universal to all team SmartPlan steps.
To select your team's time zone for team SmartPlans:
1. Log in to https://agent.kw.com with your KW login credentials.
2. Click your name, at the top right of the page, and ensure that your team is selected, not your personal account.
3. Click your name, at the top right of the page, then select Settings from the drop-down.
3. On the left side of the page, open Command Settings, then open SmartPlans, and select Time & Date.
4. Use the drop-down to select the time zone you want the system to use when sending out SmartPlans.
- The default system time zone is UTC-6:00 (CST) America/Chicago.
5. Click Save Changes, at the top right of the page.
Once saved, the system will start using your new time zone, for future team SmartPlan steps, when determining the time SmartPlan steps are sent out.