Our websites and tools are built using the technology best fit for the job. Sometimes certain browsers can limit these technologies if they are not set up correctly or if they do not support the technologies used. Below we've listed common solutions that help to reduce the amount of roadblocks hit when using our websites and tools.
Try it on a more compatible browser: Sometimes KW Technology will work better depending on what browser you are using. Google Chrome is typically the best browser to use for all KW Software, including Command. Apple Safari is generally the worst. Below are the most common browser options. Click on the Browser Name to Download:
Due to Microsoft discontinuing Internet Explorer, this browser is unfortunately no longer supported. For the best experience in Command, we recommend using the latest version of Google Chrome.
When consumers are searching on KW.com or KW Agent Sites, use the lists below to see browser version minimums and recommendations:
- If you are unsure what version of your browser is, go to https://www.whatsmybrowser.org/ and it will show you at the top of the page.
- Chrome 29
- Firefox 27
- IE 11
- Edge 12
- Safari 7
- Opera 16
- iOS Safari 5.1
For the best experience, users are recommended to upgrade to:
- Chrome 80
- Firefox 72
- Edge 79
- Safari 13.1
- Opera 66
- iOS Safari 13.3
Clear Cookies and Cache
Oftentimes, internet browsers will save information for websites that you visit often in order to reduce the amount of load time next time you visit. The information saved is referred to as cookies and the location in which website information is saved is called your cache. This can become problematic if the browser caches a website that is experiencing an issue because, even if the issue has been solved, the cache will continue to show the error. In order to resolve this, you will need to clear your cookies and cache.
Before you clear your cookies and cache, open a private or incognito browser, access the page, and see if you are still experiencing issues. Using a private or incognito browser allows you to use the browser without cookies or cache. If that fixes the issue, you will know you need to clear cookies and cache.
Below we have provided a few links that explain how to clear cookies and cache on various browsers:
Effect of clearing cache and cookies: Keep in mind that clearing your cache and cookies erases your settings for websites. Here are some examples:
- If you opted to have sites remember your username and password, they will be cleared from your browser's memory when you clear cache and cookies, and you'll have to sign in again.
- Websites might load a little slower because all of the images and content pieces have to be loaded from scratch.