If the account has an (expired) trial, then it should be deleted by PieSync Customer Support. This will release the email address allowing the user to sign up through KW Command. We have attempted to proactively purge those accounts out of database.
If a user has a paying account already, ask if the current email address can be changed to another one. This will release the former email address which he/she can use to sign up through KW Command.
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