In the team Command account, Rainmakers and associates with Enhanced or Unlimited permissions now have the ability to manually assign team-owned leads/contacts to team members, and team members can assign their personally-owned leads/contacts to other team members. After the lead/contact has been assigned, the assignee will able to edit the information within the lead/contact, add notes and activities, create Opportunities for these leads/contacts, and add these leads/contacts to a team SmartPlan.
In order to change the assignee on a team-owned lead/contact, you must have enhanced or unlimited permissions. For leads/contacts you own, only a team member with Enhanced/Unlimited permissions can actually reassign these to another agent.
If a lead/contact, that you own, is reassigned to another team member, you will lose access to fully edit the lead/contact, except for adding notes.
To learn how to assign a lead/contact to a team member, follow the steps below:
1. Log in to https://agent.kw.com with your Keller Williams login credentials.
2. Select your Team from the drop-down at the top of the page.
3. Click the Contacts icon, , on the left sidebar.
4. Locate the Contact or Lead you want to assign, click the three dots, and select Assign To.
5. Select the Team Member that you will assign the lead to.
6. Click Assign.
The lead will then instantly appear in the assignee's contact list and the contact record will show it has been claimed by the assignee. The contact will also still be listed as being within the team account.
After the lead/contact has been assigned, the assignee will be able to edit the lead/contact and also create a Team Opportunity or a personal Opportunity depending the permission that was set by the Rainmaker.
- Click here to learn how to create a team Opportunity.
Assign Multiple Contacts to a Team Member
1. Select the contacts you want to assign to by checking the box to the left of their name.
2. Click the Select Bulk Action drop-down menu to select Add Bulk Tags.
3. Select the Team Member that you will assign the lead to.
4. Click Assign.