With team functionality in Command, the Ownership field is extremely important. Ownership denotes who can take the lead/contact with them if they leave the team, as well as who has the ability to delete or export the lead/contact.
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Don't confuse the Account field with Ownership. The Account field determines whether you will work your personally owned leads/contacts in the team or personal Command account. You can work your personal leads/contacts in the team Command account, and still retain ownership. If you want to give ownership of a lead/contact that is in your personal Command account to the team, you must first change the Account field for that lead/contact to the team. Once that is done, follow the workflow to transfer ownership.
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Anyone on the team can change the ownership of their personally owned leads/contacts to the team, which will mean that the agent can no longer take that lead/contact with them, if they leave the team. On the inverse, a Rainmaker (or an associate with Unlimited permissions) has the ability to take a team owned lead/contact and give ownership to any agent on the team.
To learn how to change the ownership of a lead or contact, follow the steps below:
1. Log in to https://agent.kw.com with your Keller Williams login credentials.
2. Click your name, at the top right of the page, and ensure that your team is selected, not your personal account.
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3. Click the Contacts icon, 
, on the left sidebar.
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Transfer Ownership of a Team Owned Lead/Contact to a Team Member |
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Only team members with Unlimited or Enhanced permissions can do this. |
1. Find and click the name of the team owned contact/lead.
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There is also a bulk option for this. Check the boxes next to the names of the team-owned leads/contacts that you want to transfer ownership for, then use the Select Bulk Action drop-down to select Change Account (at the bottom of the list). Choose the person you want to transfer ownership to, then click Change.
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2. At the top of the lead/contact record, click the three dots and select Choose Account.
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3. Select the agent you want to give this lead/contact to, then click Choose Account.
This will send the lead/contact to that agent's personal Command account, with them as the owner. From there, the agent has the ability to change the Account field back to the team, which would allow that agent to work this lead/contact in the team Command account, while retaining ownership.
| Transfer Ownership of a Personally Owned Lead/Contact to the Team |
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Only the owner of the lead/contact has the ability to release ownership to the team. The Rainmaker does not have access to give your leads/contacts to the team. A lead/contact must be in the team Command account, for you to be able to release ownership to the team. |
1. Find and click the name of the agent owned contact/lead.
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2. In the Account section of the lead/contact record, you will see who owns the lead/contact. If you are the owner, click Release Ownership.
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3. A confirmation screen will appear, click Release Ownership.
That lead/contact will now be team owned, but you will be the primary assignee.
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