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Make Changes to Your Monthly Command Email Subscription

Paul Polansky
Updated

In Command, we now have Command Email which is the default service used by Keller Williams to send emails on your behalf from your KW Technology applications. Each user receives 5,000 email sends per month at no charge, though you can upgrade your Command Email subscription, if you need more emails for the month. When you send out automatic emails through SmartPlans, the system will use Command Email to send it. When sending an email campaign through the Campaigns applet, you have the option of using Command Email or MailChimp.

  • Once you start getting close to reaching your 5,000 email limit for the month, you will receive notifications to let you know. You will receive both a Command and email notification when you reach 80%, 85%, 90%, and 95% of your monthly email usage.
  • Command Email monthly limits do not roll over to the next month, if you don't use the full 5,000 (or the email limit from your upgraded subscription). 
  • Your Command Email subscription (the email limit) will reset on the 1st of every month.
  • If you reach your Command Email limit and upgrade your Command Email Subscription in the middle of a SmartPlan email, any email that was supposed to trigger but failed will not be retried. The failure will be written to the Contact Timeline and the SmartPlan will move on to the next step.

When updating your Command Email subscription, there are several scenarios that could occur depending on:
1. When the subscription was updated during the current month
2. The email limit of the current subscription
3. The email limit of the new subscription

To update your Command Email subscription:


1. Log in to https://agent.kw.com with your Keller Williams login credentials.


2. Click your name at the top of the screen and select Settings from the drop-down.

settings drop-down solo.png


3. From the Connected Applications page, navigate to the Command Email application and click Manage.

settings command email manage.png


4. Once the Manage Command Email window appears, click Manage Subscription.

ce manage subsription.png


5. Once you're directed to the product page for Command Email, click View All Plans.

command email update subscription click view all plans.png


6. Identify which subscription plan is right for your business, and click Update Subscription.

command email click update subscription.png


7. On the next screen, confirm the plan you have chosen and click Continue.

command_email_email_update_sub_click_continue.png

 
8. On the next screen confirm the correct card on file has been selected then click Continue, then review the terms and conditions before accepting them. Click Place Order and the subscription update will take affect.

 

 

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