When you connect your Facebook account to Command, to run ad campaigns or social posts, it not only creates the connection in Command Settings, but there is also a business integration that is set up (automatically) in the back-end of Facebook as well. Sometimes, that business integration is disrupted, causing errors when you try to run a Facebook ad campaign in Command.
If you are getting errors when trying to run a Facebook ad campaign in Command, be sure to confirm that you have yourself set up for success. If you are still running into issues after that then you can follow the steps below to reset the connection and get you back on track:
Disconnect Facebook from Command
First you need to disconnect your Facebook account from Command Settings. This will allow you to eventually reconnect the account, which should fix the issue:
1. Log in to https://agent.kw.com with your KW login credentials.
2. At the top right of the page, click your Name, then select Settings from the drop-down.
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3. On the Connected Apps page, find Facebook (Ads Manager), in the list, and click Manage.
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4. In the pop-up, click the down-arrow next to the account, ensure the correct page is selected, and click Disconnect Account.
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5. On the Connected Apps page, find Facebook (Post Scheduling), in the list, and click Manage.
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6. In the pop-up, click Disconnect.
Remove Command from Facebook Settings
You will need to reset the connection with Command, which requires you to remove the Command integration from within Facebook. This will allow you to start fresh with a new connection:
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Ensure that you are the admin for the Facebook Business Page in question. If you are not the admin, you will need that role, on the page, to complete the following steps.
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1. Log into the Facebook account that was connected to Command.
2. Access your Facebook Business Integrations settings page.
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1. If you click this link and it does not take you to the Facebook Integrations page, you are on the new Facebook UI. In this case, click your profile picture, at the top right of the page, and select your personal Facebook profile from the drop-down.
2. Now access your Facebook Business Integrations settings page. |
3. On the Business Integrations settings page, remove the Keller Williams API integration.
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Reconnect Facebook with Command
Now you can reconnect your Facebook account with Command, which will allow you to run a new ad without getting an error:
1. Log in to https://agent.kw.com with your Keller Williams login credentials.
2. At the top right of the page, click your Name, then select Settings from the drop-down.
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3. On the Connected Apps page, find Facebook (Ads Manager), in the list, and click Connect Account.
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4. A pop-up will appear. Enter your Facebook login credentials, then click Log In.
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Make sure you connect the personal Facebook account that your Facebook Business Page is connected to. When creating a Facebook/Instagram ad in Campaigns, you'll be able to select your business page from a drop-down. |
5. On the Connected Apps page, find Facebook (Post Scheduling), in the list, and click Connect Account.
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6. A pop-up will appear. Enter your Facebook login credentials, then click Log In.
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Make sure you connect the personal Facebook account that your Facebook Business Page is connected to. When creating a Facebook/Instagram ad in Campaigns, you'll be able to select your business page from a drop-down. |
That will connect your Facebook account with Command, now you will need to start a new Facebook ad campaign in Command (don't use the old campaign that was giving you an error).
- Click here to learn how to create a social ad campaign in Command.
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