Purchase a Twilio Subscription in the KW Marketplace – KW Answers

Keller Williams has partnered with Twilio to enable agents to send text messages to contacts through Command. This is done by purchasing a monthly subscription plan of credits, with any unused credits rolling over to the next month. Command will automatically track usage and the Command App will send notifications of responses. You can also track your usage of Twilio in the Command Settings.

Once you start getting close to your credit limit for the month, you will receive notifications to let you know. You will receive both a Command and email notification when you reach 80%, 85%, 90%, and 95% of your monthly usage.
If you hit your limit you have the ability to upgrade your credit subscription, in the KW Marketplace, which will give you the ability to send more text messages each month.
Twilio credits will rollover to the next month if you do not use them all during the current month.

Purchasing and setting up your Twilio account is a two step process. This article covers step 1, which is actually purchasing the subscription. Once you purchase a subscription, you will need to set up a number, and there are two options for this:

Utilize a phone number that you are already using directly with Twilio and transfer that number to your KW Twilio Account.
Set up a totally new number.

To purchase a Twilio subscription in the KW Marketplace:

1. Log in to https://agent.kw.com with your Keller Williams login credentials.

2. Click your Name in the top right corner, and then select Settings.

3. Scroll down the list and find the Twilio connection. Click Subscribe in Marketplace.

4. In the Marketplace, use the Available Plans drop-down to select the amount of credits you want each month, as a part of your subscription.

Learn more about Twilio Credits and the Cost of Sending Text Messages.

5. Once you select the plan you want, click Add to Cart.

6. You can continue shopping, but ultimately will need to Check Out.

7. On the right side of the page, you will see the total amount you will be charged, as well as the Recurring Subtotal. On the left side of the page, enter your Payment details, Billing Address, read and agree to the Terms of Service and Privacy Policy, and click Pay Now.

Once you place your order, you will be directed to the order receipt on the next page. You will also receive an email with your order number and receipt. The email will be sent to your @KW.com email, or your "KW Communications Email" entered in your KW Profile (if you haven't created your @KW.com email).

Once you have a subscription, you need to go to Command Settings and configure your account:

Option 1 - If had previously had Twilio connected in Command settings, there is a path for you to transfer your current Twilio number into your Command Twilio account. If you do not transfer over your current Twilio number into your Command Twilio account, you will not be able to send text messages from Command.
Option 2 - If you have never used Twilio before, there is a path for you to create a brand new account, where you will be able to customize your new number in the setup process. If you do not set up a new number, you will not be able to send text messages from Command.

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