Manage Team Roster Change Requests (Leadership)

There is a new way for Rainmakers to request changes to their team roster, in Command. They can now go into Command, access the Team Management page, and send a request to add or remove members.

When a Rainmaker sends a request like this, the MCA and Assistant MCAs will get an email notification and a Command notification with details. Those notifications will link out to the Teams Administration Tool, where the change can be made, and then you can notify the Rainmaker, once the change is complete.

To learn how to respond to and manage team roster change requests, in Command, follow the steps below:

Respond to a Team Roster Change Request

1. Log in to https://agent.kw.com with your KW login credentials.

2. Click on the Notification icon, , at the top right of the page, to view your notifications.

3. Find the notification that mentions the change request. You will see what the request is, including the name and email address of the person who the Rainmaker wants to add or remove from the team, and then click the link in the notification to go to the Teams Administration Tool. 

4. Choose your Market Center from the drop-down.

5. Select the team from the list.

Add Agents

1. Click the Associates tab, at the top of the page.

2. You should see a roster of every agent in your Market Center. Check the box next to the person you want to add, then click Add Selected, at the bottom right of the page.

Remove Agents

1. Click the Team Members tab, at the top of the page.

2. You will see the team roster, on this page. Check the box next to the agent you want to remove, then click Remove Selected, at the bottom right of the page.

This change should reflect in Command fairly quickly. You can access the Team Management page in Command to verify that the changes went through correctly. 

Access the Command MC Team Management Page to Verify

1. Log in to https://agent.kw.com with your KW login credentials.

 
2. Click your name, at the top right of the page, and choose Settings from the drop-down.

 
3. On the left side of the page, click CommandMC Settings, then click Team Management.

 
4. At the top right of the page, use the drop-down to select the team you want to manage.

You will then see the team roster with each member's KW username, team role (their role from the Teams Administration Tool, not White Pages), and the date they were added to the team. You can verify the changes here.