Why did my Twilio number transfer request fail?

When requesting to transfer your existing Twilio number to your KW Twilio account, most failures occur due to an incorrect phone number and/or email combination. Please ensure that when choose to transfer your account in Settings in Command, you enter:

1. The email address associated with your personal Twilio account. Note: this may be different from your KW email.
2. The phone number provided by Twilio that you currently use to text-message clients (not your personal cell phone or other number).

If you received a notification in Command that the first attempt failed, please re-enter the correct information and try again. Twilio will confirm within 24 hours whether the second attempt was successful. 

• Click here to learn how to find your Twilio account information.