When requesting to transfer your existing Twilio number to your KW Twilio account, most failures occur due to an incorrect phone number and/or email combination. Please ensure that when choose to transfer your account in Settings in Command, you enter:
1. The email address associated with your personal Twilio account. Note: this may be different from your KW email.
2. The phone number provided by Twilio that you currently use to text-message clients (not your personal cell phone or other number).
If you received a notification in Command that the first attempt failed, please re-enter the correct information and try again. Twilio will confirm within 24 hours whether the second attempt was successful.
- Click here to learn how to find your Twilio account information.