In your Command team account, there is a field on every lead/contact titled "Collaborators." This is a new field that has been created for team functionality. Remember, the lead/contact Assignee has control over all of the info and interactions for the lead/contact, but Collaborators have less access. A Collaborator can see this lead/contact, in their team Command database, but only has read-only access to the lead/contact, with the ability to add notes.
The lead/contact assignee (or team members with Enhanced/Unlimited permissions) has the ability to add as many Collaborators to a lead/contact as they feel the need for. Also, when a team member is assigned to a team Opportunity, they will automatically become a Collaborator on the associated contact.
To learn how to add or remove Collaborators in a team lead/contact, follow the steps below:
1. Log in to https://agent.kw.com with your KW login credentials.
2. Click your name, at the top right of the page, and ensure that your team is selected, not your personal account.
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3. Click on the Contacts icon, 
, on the left side of the page.
4. Click the name of the contact or lead you want to assign Collaborators to.
5. Click the Edit icon, 
, to the right of the lead/contact's name.
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6. Click in the Collaborators field, then select any number of team members to add. You can also click the X, on any added team member, to remove them.
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7. Once you are ready, click Save, at the bottom of the Edit Contact form.
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Once saved, they should get instant access to this lead/contact.