Some programs that generate PDF files use a type of encoding that is not compatible with Command at this time. When this happens, the affected files will not render correctly or may not load at all after they are uploaded to your Opportunity Documents.
As a work around to fix the encoding, agents can open the affected PDF file on their computers and then use the "Print" option in their PDF tool to Print it to a new PDF file using the PDF Printer. This will remove the incompatible encoding and save it as a new generic PDF that can be safely uploaded to Command. Then, just replace the affected file in Opportunity Documents with the new version!
For Document Review in Compliance, Compliance Coordinators can use the Print Preview option or the download option to be able to see documents that may not be rendering correctly.
Please sign in to leave a comment.