The KWFacebooksupport@kw.com email to update payment information at the link https://fbtool.chargifypay.com/update_payment/######, is a legit email address and is not spam. KW owns the email address and while the email is correct in that the card on file needs to be updated the link and steps provided to do so are not. Please see below for more information on how the email should appear and also steps on how to update the card within Command under Campaigns.
How the email from KWFacebooksupport@kw.com appears
Learn how to update your card information
The system does not allow the card to be "updated". The card can be removed and re-added.
- Click here to learn how to add a card and manage the payment profile in Campaigns