Change the Default Time Zone in Your KW DocuSign Account

When using your DocuSign account, there are actually two separate time zone settings to be aware of. In each, the system defaults to Central Time, but you can edit these time zone in your account preferences. 

To learn how to change the default time zone settings in your DocuSign account:

DocuSign eSignature Time Zone Setting

The Time Zone setting in this section is what determines the time zone when actually sending DocuSign Envelopes and getting forms signed. This will affect the date stamp on certificates of completion, date signed fields and form data, as well as how dates and times appear in forms:

1. Access any DocuSign Room.

• Learn how to access the DocuSign Room for an Opportunity.

2. Click on your profile picture, at the top right of the page, and select Switch to eSignature.

3. Click on your profile picture, at the top right of the page, and select My Preferences.

4. On the left side of the page, click Regional Settings.

5. In the Time and Date section, you have a few options:

• Match my computer's time zone - as you are sending Envelopes out for completion, DocuSign will use the time zone set up on your computer to calculate how times and dates are displayed within the DocuSign interface and does not affect Date Signed fields in envelopes. Users must manually select a time zone using the "Specify a time zone" option to modify the time zone used for Date Signed fields.
  
  
• Specify and time zone - as you are sending Envelopes out for completion, DocuSign will use the time zone specified here to calculate how times and dates are displayed within the DocuSign interface. That being said, the time zone shown in Date Signed fields and Form Data in the signing user interface and PDF documents depends on the signer:
  
  • If the signer has a DocuSign account, then the time zone set on the signer's account is used.
  • If the signer does not have a DocuSign account, then the time zone that is set here is used.
    
    
• Date/Time Format - this determines how times and dates are formatted within Envelopes. Regardless of whether the signer does or does not have a DocuSign account, Date Signed fields will use the formatting defined in the sender's account.

6. Click Save, at the top of the page.

DocuSign Rooms Time Zone Setting

The time zone setting in this section don't affect anything within forms. This setting controls the time and dates around general Room history like when a Room is created, changes made to Room details, people added to Rooms, etc.:

1. Access any DocuSign Room.

• Learn how to access the DocuSign Room for an Opportunity.

2. Click on your profile picture, at the top right of the page, and select Preferences.

3. In the Your Time Zone field, use the drop-down to select your local time zone. Click Save Changes.