Before you can log in to the Command App, make sure to download it first. You can find the app in either the Apple App Store or Google Play Store. Search "KW: Command" and download.
When it opens, you will log in to the Command App using the same KW login credentials you use to log in to Command:
Access and Log In
1. Find and open the Command App, on your mobile device.
2. When the app opens, click Sign In. You will be routed to your browser, within the app, enter your KW Username and Password, then tap Sign In.
3. The first time you sign in, and then occasionally after, you will see a KW Email Verification screen appear. This will send a security code to the Password Recovery Email on file in your KW Profile (MyKW section), within Command. Copy and paste the security code you were sent, then tap Continue.
- If you are unable to log in and cannot remember your Password Recovery Email, reach out to your MC Leadership, who has the ability to look this up for you.
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Troubleshoot Login Issues
1. If you have forgotten your KW Password, tap Forgot Password, enter your KW Username, then tap Submit.
- If you don't know your KW Username, see the "If you do not know your KW Username" section below.
2. This will send a security code to the Password Recovery Email on file in your KW Profile (MyKW section), within Command. Copy and paste the security code you were sent, back in the app, then enter your new password twice and tap Reset.
If you do not know your KW Username:
1. When you have tapped Forgot Password, you can tap Trouble With Username?, below the Send Request button. Enter the Password Recovery Email on file in your KW Profile (MyKW section), and tap Send Request. The system will verify your email and send you your KW Username.