Contact Your Database in the Command App

In the Command App, users can easily reach out to anyone within their database with the tap of a button. To the right of every lead and contact in your database you will see a phone icon, a text icon, and an email icon. If you have contact information for that contact, you can tap on any of the enabled icons, and reach out to someone in your database. If any of the icons are disabled that means you are missing information for that specific contact method. You can tap into that contact and add the information to the contact if it is available - like a missing phone number or email address. For phone calls and text messages, you will be able to log that in interaction as an Activity to the contact record timeline of the client. For emails, as long your @KW.com Gmail account is synced to your device, those interactions will also be logged to the contact record timeline of the client.

To contact your database in the Command App:

1. Log in to the Command App with your KW login credentials.

2. Tap the Contacts icon, , on the bottom of the screen.

3. Locate the desired contact.

Make a Phone Call

1. To call someone in your database, tap the phone icon to the right of the desired contact. Next the contact phone number(s) will appear. Tap on the desired phone number.

2. Next the phone number you selected will be displayed by the native phone call app on your device. Tap the phone number to start the call. After the call has ended, there will be an Add Activity prompt that will appear. If you tap Yes, you can enter information about the phone call. Tap Save when you are done and it will be logged to the contact record timeline.

Text a Contact

1. To text someone in your database, tap the text icon to the right of the desired contact. Next the contact phone number(s) will appear. Tap on the desired phone number. If you have an active Twilio subscription that has been connected to Command you can send a text using that Twilio number as well.

2. After you tap the desired phone number, you will be directed to the native text messaging application on your device.  Once the text message has been sent, there will be an Add Activity prompt that will appear. If you tap Yes, you can enter information about the text. Tap Save when you are done and it will be logged to the contact record timeline.

Email a Contact

1. To email someone in your database, tap the email icon to the right of the desired contact. Next the contact phone number(s) will appear. Tap on the desired email address.

2. Next, you will be directed to the native email application on your mobile device where you will be able to email the client. Please ensure that you have connected your @KW.com Gmail account to your mobile device before hand. Some mobile devices may ask you to select your desired email application first. After the email has been sent, it will be logged to the contact record timeline of the client.

3. Once the email message has been sent, there will be an Add Activity prompt that will appear. If you tap Yes, you can enter information about the text. Tap Save when you are done and it will be logged to the contact record timeline.