| WARNING! You must comply with the Telephone Consumer Protection Act (TCPA) and any other federal, state or local laws, including for B2B (business-to-business) calls and texts. Never call or text a number on any Do Not Call list, and do not use an auto-dialer or artificial voice or prerecorded messages without proper consent. For more information about the TCPA and DNC laws, visit https://console.command.kw.com/connect/learning/topics/10471. Contact your attorney to ensure your compliance. |
In the Command App, users can contact their database by sending text messages sent from their mobile device's phone number and they can also send text messages from their mobile device using their Twilio number as well. In order for this happen they must first setup their Twilio account in Command.
To text and reply to your contacts in the Command App with Twilio:
Send Text with Twilio
1. Log in to the Command App with your KW login credentials.
2. Tap the Contacts icon, , at the bottom of the screen.
3. Locate the desired contact. Next tap the text icon to the right of the desired contact. The contacts phone number(s) will appear. Tap the desired phone number underneath the Twilio option.
4. Type out your message. Add any files or images from your mobile device. When you're done, tap Next. The message will be sent as one text regardless of the character length however the credit cost will increase accordingly. On the next screen you will see how many credits will be used to send the message, your unique recipient count, and your credit available credit balance. Tap Send when ready.
Manage Responses
When a contact replies to a Twilio text, that will trigger a Command App notification as well as a Command desktop notification. In the Command App, tap the notification bell. On the next screen you will see the response from the client. If you tap View Details, you will be directed to that client's contact record timeline where you can see the message log.
If you tap the three dots in the client response, you will see options to mark the notification as read and also to add a task from that notification.