When an agent becomes a part of the earned-in KW Luxury program, they will remain in the program for 24 months from the date of earn-in or exemption approval. This renews with each additional luxury transaction on a rolling 24-month basis.
When an agent is six months out from their 24 month rolling period, they will be identified in the MC roster as “Luxury Expiring.” Agents automatically drop out of the earn-in model if they do not meet the qualifications (4 luxury qualified closings in the past 24 months).
When an agent’s earn-in status expires, they will lose access to the Luxury Hub on Connect, and earned-in luxury resources from Connect, and the Luxury templates in Command Designs.
Market Center leadership can see which agents are set to expire by visiting the Luxury Roster in CommandMC. Agents who are within 6 months of their expiration date will have a label of “Luxury Expiring” next to their name. The numbers in the roster table reflect the agent’s luxury qualified sales in the past 24 months. If the number is above 4, their status will renew. If the number is below 4, they will need to either close additional luxury transactions before their expiration date or you will need to submit an exemption request before that point.
Agents will be notified before they are removed from the earn in model. However, it is best practice to have a conversation with any agents in danger of losing their earn-in status to ensure they are actively aware of the situation.