| WARNING! You must comply with the Telephone Consumer Protection Act (TCPA) and any other federal, state or local laws, including for B2B (business-to-business) calls and texts. Never call or text a number on any Do Not Call list, and do not use an auto-dialer or artificial voice or prerecorded messages without proper consent. For more information about the TCPA and DNC laws, visit https://console.command.kw.com/connect/learning/topics/10471. Contact your attorney to ensure your compliance. |
The Command App now has an integration with WhatsApp that allows you to reach out to your contacts using WhatsApp. As long as you have the WhatsApp app downloaded on your phone, when you click to call or message a contact, you will see a new WhatsApp option you can choose to contact them through.
To call or message contacts using WhatsApp through the Command App:
Access
1. Log in to the Command App with your KW login credentials.
2. Tap the Contacts icon, , on the bottom of the screen.
Call Using WhatsApp
1. Find the contact, click the phone icon, , to the right of their name, then select the Call using WhatsApp option.
2. WhatsApp will open, click the phone icon, at the top right of the page, then click Call, in the Start a Voice Call pop-up.
3. Once you are finished with your call and go back to the Command App, a pop-up will ask if you want to add this call to the contact's timeline, click Yes. The Interaction Type and Date will auto-populate, enter the Interaction Outcome and Description, then click Save.
Message Using WhatsApp
1. Find the contact, click the Message icon, , to the right of their name, then select the Send using WhatsApp option.
2. WhatsApp will open and you can send your message. When you close WhatsApp and go back to the Command App, a pop-up will ask if you want to add this text to the contact's timeline, click Yes. The Interaction Type and Date will auto-populate, enter the Description, then click Save.