Professional Services FAQ

What is going away with the Professional Services sunset?

The products that are being removed will include:

• Command Database Load
• Market My Listing
• Market My Luxury Listing
• Just Sold Marketing Package
• Just Sold Luxury Marketing Suite
• Luxury Toolkit Subscription
• Luxury Branding Suite
• MC Leads Program
• Leadership R2G2 Program
• Red Carpet Onboarding

What happens to my Luxury Toolkit subscription?

The white glove service to have the content posted is discontinued, but you will still be able to access the Luxury Social Media Toolkit content in the Luxury Hub.

How do I settle my unfulfilled orders?

If you have any unfulfilled orders, you may submit your order before 8/22 to receive that service. If your order has not been submitted by 8/22, you will be given a refund for your unfulfilled order. 

How do I get a refund?

We will begin issuing refunds for all open orders purchased within the last 120 days on Aug 24, 2022. You do not need to request a refund.

If your service was purchased over 120 days ago and has not been fulfilled, please call our finance department at 512-439-8829 or email anlla.canal@kw.com to request your refund.

Will Keller Williams continue to offer any services at this time?

You will still be able to purchase Market Center Financial/Operational services in the KW Marketplace.

If you are a productivity coach subscribed to the Dynamic Ads Program, the program will continue to be supported. 

Are there any 3rd party alternatives to these services?

Yes, Michael Lewis Marketing Services (MLMS) is available for on-brand, marketing materials curated and branded for Keller Williams.

Can I create my own marketing fliers?

Yes, learn how to Create a Print Marketing Design in Command.

How do I get training for Command?

Register for Command training options with the KWU Tech Training Team.

Are there any tools or services I can purchase to help with lead generation or listing support?

Yes, you can find a variety of offerings in the KW Marketplace.