Command

Help & Support

• Team Offboarding Considerations

• Working with KWRI Tech Support: Tips and Best Practices
• KW Support Cheat Sheet: Who to Contact for Common Issues
• Send Feedback About Command
• DocuSign Support Quick Guide
• Missing Contacts? Check These Places First
• Help! My Listings are Missing!

Access Command

• Verify Your KW Recovery Email
• Log in to Command and/or Reset Your KW Password
• How to Complete Multi-Factor Authentication (MFA) for KW Command Login
• Use the KW AI Chat (KWIQ) in Command
• Change Your KW Username and/or Password
• Customize Your Command Homepage

KW Profiles

• Complete Your KW Profile in Command (New Profile of Record)
• Complete Your Marketing Profile
• Complete Your KW Referrals Profile
• Download Your Market Center DBA Logo
• View Your Cap Status in Command
• Make Changes to your Profit Share Bank Account Information in Command

Command Settings

• Command Email
• Twilio
• Mailchimp

• Turn Command and Command App Notifications On/Off in Command Settings
• Automated Text Date Restriction Compliance (Twilio)
• Select Your Time Zone in Command
• Connect Your Applications in Command Settings
• Connect Your Gmail Account to Command
• Create and Manage Lead Sources in Command

Contacts

• Import Contacts
• Lead Management (Personal Command Account)
• Communicate with Your Contacts

• Get Started with Contacts
• Add a Contact in Command
• Edit a Contact in Command
• Add an Activity or Interaction to a Lead/Contact
• Customize Columns, Use Filters and Create SmartViews in Contacts
• AI Contact Timeline Summary

Opportunities

• Offers, Deductions, and Commissions
• Document Compliance
• DocuSign
• Dotloop
• Client Updates
• Earnnest

• Help! My Opportunities are Missing!
• Get Started with Opportunities
• Customize Your Opportunity Pipelines
• Create an Opportunity
• Quickly Create an Internal Listing for an Opportunity
• Manage Your Opportunities

SmartPlans

• Add a SmartPlan from the SmartPlans Library
• Create a Custom SmartPlan
• Edit an Active SmartPlan
• Edit an Inactive SmartPlan
• Add Contacts to a SmartPlan
• Remove Contacts from a SmartPlan

Tasks

• Create Tasks in Command
• View and Manage Tasks in Command

Campaigns

• Social Paid Ads
• Social Posts
• Email Campaigns
• Direct Mail

• Get Started with Campaigns

Consumer

• KW Agent & Team Sites (New Site Experience)
• KW Consumer App
• Functionality for both App and Site (New Sites Experience)

Designs

• Print and Social Designs
• Email Designs
• Neighborhood SmartVideos

• Get Started with Designs
• Delete a Design from Your Design Library

Referrals

• Send a Referral
• Broadcast a Referral
• Accept a Referral Request
• Track and Manage Your Referrals
• View Referral Patterns in Command
• Opt In to the KW Referral Platform

Listings

• Create an Internal Listing (KW Reserve/MC Exclusive) in Command
• Edit an Internal Listing in Command
• Use AI to Generate a Property Description for an Internal Listing in Command
• Create Listing Collections for Your KW Site and App
• Edit Listing Collections for Your KW App and Site
• KWLS 2.0 Listing Feed

Reports

• Use the Database Health and Activity Reports in Command
• Set or Edit Your Goals in Command
• Track Your Goals Progress in Command
• Export Reports in Command
• Set Activity Tracking Reminders for Solo Agents
• Submit Daily Activities Using the Activity Tracker (Solo Agents)