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Enter a brief subject line for your request

Have a non-Tech Support related question? We're happy to route your request to the right team. :)

Please enter the name(s) and email address(es) of any associate(s) experiencing the issue.

Enter if different from "Associate Experiencing Issue."

Please select the topic that best describes your request.

Enter the affected associate's MORE ID from WinMORE

Please confirm the exact email address registered on DocuSign.com.

For most Twilio concerns we need a full screenshot of your connection and any error messages you're seeing.

To find the Room ID, look at the top left of any page in the Room, and you will see the Room ID under the address.

To find the Envelope ID, go to the Envelopes tab of the Room and select the Envelope.

Please confirm the provider of the missing form(s).

Which channel(s) is the ad run through? Select all that apply.

Please copy and paste the exact name of the ad.

If applicable, please enter the mobile code for the associate experiencing this issue.

Enter the Gmail-hosted account experiencing issues. Please note, we only have admin access for @kw.com email accounts. We cannot assist with personal Gmail accounts ending in @gmail.com.

Please note: Tech Support only has access to the sites listed. Others may require help from your Market Center Leadership or a third party. Try searching "Support Cheat Sheet" here in our Help Center for KW team & vendor contact information.

Enter the URL of the site where you are seeing the issue.

You can find the Opportunity ID by clicking Details within the Opportunity in Command. Please copy and paste the 10-digit Opportunity ID number. For multiple Opportunities, use a comma to separate each ID.

Please let us know the name of the report you are having troubles with.

Having trouble with a particular Application under the Connect Apps in Command Settings? Please select from the list of apps so we know which one is giving you troubles. If you don't see it listed, please use the Other option and be sure to include the name of the App in the Description field!

What is the name of the SmartPlan you are having an issue with?

What is the name or type of task that you are having trouble with?

What is the Due Date of the task you are having trouble with?

What app version is installed? To get the latest, go to your app store and download the latest version to make sure this is up to date. Many issues can be solved this way.

Who is your phone provider/network carrier?

What type of connection are you using?

What model of phone are you using? For example: iPhone 10 XR, Google Pixel, Samsung Galaxy, etc.

What iOS or Android version are you using? This can be found in your device’s settings information.

To find if your NRDS ID is validated, please log into your DocuSign account and click the Profile icon in the upper right-hand corner, then click Preferences, then click Integrations.

Please provide the MLS number of the listing and the full listing address.

Contact ID is the URL when viewing a specific contact card.

Introduzca los detalles de su solicitud. Un integrante de nuestro personal de soporte responderá a la brevedad.

Please confirm the browser used at the time of the issue. Note: Chrome is recommended for the best performance. Please try again with Chrome if you have not already.

If selected, please include a full-page screenshot in the Attachments section of this form.

If you're receiving an error, please copy and paste the exact error message here.

When did the issue start and/or when it was first reported to you?

We don't want to suggest anything you've already tried! :)

Submitting a quick Loom.com screen recording of the issue will help expedite your request. Please enter the URL in this field. To upload video files and screenshots, please use the Attachment box below.

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